Welcome to the Escelente website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, HW Global Escelente Sdn. Bhd. (1507649-P), and all its divisions, subsidiaries, affiliate-operated Internet sites, and mobile applications that reference these Terms and Conditions. “HWGE” refers to HW Global Escelente Sdn. Bhd., a company incorporated in Malaysia under registration number 1507649-P, with its principal place of business at B-10-02, Menara Bata, PJ Trade Centre, No. 8, Jalan PJU 8/8A, Bandar Damansara Perdana, 47820 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

By accessing the Site, you agree to be bound by the agreement, as follows:

• You confirm that you have read and understood the terms of this Agreement,

• You accept and agree to be bound by the terms of this Agreement, and

• You accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use or access to this Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

1. Authority & Domestic Use

By using our Site, you represent and agree that you are of legal age or older and are competent to enter into the terms, conditions, representations, and warranties set forth in this Agreement. The Site is not intended or designed to attract users below the legal age. You agree that all product purchases made by you from this website will be for your domestic, personal consumption and will not be resold or re-offered for sale or disposed of in any commercial manner unless with consent from HWGE.

Furthermore, you agree that this Agreement covers only the products purchased through and transactions performed using the authorized and official website (“Website”). The Company shall not be held responsible for product(s) and transaction(s) purchased and performed on any other unauthorized platform or portal.

2. Use of the Site

We grant you the right to use the Site for the purpose of shopping for personal items sold on the Site. To access certain features, you are required to establish an account on the Site. You agree to provide the most accurate, true, complete, and current information about yourself as prompted by the Site. Additionally, you commit to promptly updating such information to maintain accuracy. If any inaccurate, false, incomplete, or outdated information is discovered, or if we, in our sole discretion, suspect such inaccuracies, we reserve the right to suspend or terminate your account and prohibit any and all current or future use of the Site or any portion thereof by you.

Throughout the registration process, you will create a username and password. You are responsible for the confidentiality of your account and password and fully accountable for all activities under your account or password. Notify us immediately of any unauthorized use or security breach, and ensure you log out at the end of each session. You agree to be responsible for all charges resulting from the use of your account on the Site, including those arising from unauthorized use.

We reserve the right to terminate any account if your order is deemed fraudulent or if credit card charges are disputed. You acknowledge that we may terminate or suspend your access to all or part of the Site, with or without notice, for any conduct that we, in our sole discretion, believe violates any part of this Agreement, laws, or regulations, or is harmful to another user, us, or our affiliates. Links to or access from any third-party websites or resources do not constitute an endorsement of any information, product, or service. We are not responsible for the content or performance of any third-party websites, and the use of such websites is at your own risk.

3. Products

This site and the products offered through it are not intended to provide diagnosis, treatment, or medical advice. Products, services, information, and other content provided on the site, including information that may be provided directly or by linking to third-party websites, are intended for informational purposes only.

You should always consult with your healthcare professional before using any medication, nutritional, herbal, or homeopathic product, or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to various products. Consult your physician about interactions between any medications you are taking and nutritional supplements. Always check the product label or packaging before using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging.

4. Payment Method

As a shopper, you may purchase products offered by the company through the site and pay for your purchases using the payment method provided by the company through the site and your password-protected account.

You agree that an order will only be placed upon full payment (including shipping/freight charges). While the company will take every reasonable measure to protect sensitive information, such as your credit card number, we cannot guarantee the security of any information transmitted or disclosed to us online. You are responsible for monitoring and notifying the company and your credit card issuer in writing should you notice any unauthorized transactions from our website.

5. Termination

If you wish to terminate your online account, kindly write to us with the subject line “Termination.” We will process your termination request promptly.

6. Privacy Policy

Your acceptance of the terms and conditions in this Agreement and your continued usage of the website automatically signify your agreement to be bound by our Privacy Policy, which can be found HERE.

7. Marketing & Advertising Policy

You agree to use only company-produced websites and materials for marketing and advertising purposes. Furthermore, you agree not to use our name, logos, trademarks, or copy in any websites, blogs, or marketing materials created by you without explicit permission from the company.

8. Trademarks and Copyrights

This site is owned and operated by HWGE. The company reserves all rights and does not permit the use of its trade names, trademarks, service names, service marks, product names, product marks, URLs, website addresses, logos, designs, symbols, or any type of identifying information by any person or entities without prior written permission.

9. Proprietary Rights

The information, data, photographs, graphs, software, videos, text, typefaces, graphics, designs, music, sound, and other materials (collectively referred to as "Intellectual Property") are protected by copyrights, patents, trademarks, trade secrets, or other proprietary rights. These rights are valid and protected in all forms, for technologies existing now or hereafter developed.

You are not allowed to remove or mirror any material contained on the site on any other server(s). You agree that you shall not modify, delete, augment, remove, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, perform, display, or in any way exploit any of the Intellectual Property, in whole or in part.

10. Modification and Revision

The terms of use contained in this Agreement may change periodically and can be revised at any time, and from time to time, at our sole discretion by updating this posting. You are advised to visit this page regularly to review the current terms of use because they are binding. Your continued use of the site signifies that you accept any changes or modifications to this Agreement. If any modification is unacceptable to you, your only recourse is to terminate this Agreement.

11. Disclaimer of Warranties

Visitors to the site, as well as those accessing other third-party websites linked to it, do so solely at their own risk. The Company does not warrant that the service provided will be accessible at all times, uninterrupted, or error-free. Delays, omissions, interruptions, and inaccuracies may occur in the contents, dissemination of news, information, and other materials. The Company shall not be responsible for either the availability or the contents of other third-party websites linked to it.

While we will take reasonable steps to prevent viruses and other destructive elements on our site, we do not guarantee or warrant that the site is free from any destructive elements, including but not limited to computer viruses, hackers, or other technical sabotage. The Company also does not warrant that any contents downloaded from its site and other third-party sites linked to it will be error-free.

The Company shall not be responsible and/or liable for any damage that may be caused to your computer attributable to such downloads from its site or third-party sites linked to it.

PLEASE NOTE THE FOLLOWING IMPORTANT DISCLAIMERS OF WARRANTIES:

THE INFORMATION, MATERIALS, AND SERVICES CONTAINED IN ALL OUR SITES, INCLUDING BUT NOT LIMITED TO GRAPHICS, LINKS, AND OTHER ITEMS, ARE PROVIDED TO YOU ON THE BASIS OF "AS IS" AND "WHERE IS," AND "AS AVAILABLE," WITHOUT ANY WARRANTY OR GUARANTEE. WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION OR MATERIALS AND EXPRESSLY DISCLAIM LIABILITY FOR ERRORS AND/OR OMISSIONS IN THE INFORMATION AND MATERIALS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability 

In no event shall the company be liable for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary, or consequential damages, losses, or expenses. These may include, but are not limited to, lost or misdirected orders, lost profits, lost registration, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with:

1. the use of the company's sites, or the inability to use such sites by any party;

2. any failure of performance, error, omission, interruption, defect, delayed operation, or transmission; and

3. line or system failure or the introduction of a virus or other technical sabotage.

Even if the company, its employees, or representatives thereof are advised of the possibility or likelihood of such damages, losses, or expenses.

Shoppers hereby acknowledge that the aforementioned Disclaimer shall apply to all web content, merchandise, and programs available on this site.

In jurisdictions where certain exclusions or limitations of liability are not allowed, the liability, if any, in such jurisdictions, shall be excluded or limited to the extent permitted by law.

In the event of any conflict between the English and other language versions, the English version shall prevail.