We value the privacy and security of visitors to our website. We would like to assure you that all information we receive from our website will be protected and used for the purposes stated. To help you understand how this works, we have created an FAQ:

Q: What happens when I make a purchase at your website?

A: We will encrypt and secure your payment information during transmission using Secure Sockets Layer (SSL) technology. SSL also protects you by confirming the identity of the server and telling us that the message has arrived safely. This is the most secure system in the market currently.

Q: Will you store my credit card information?

A: No, once your payment is processed, your credit card information will be deleted.

Q: What about internal protective measures?

A: We have implemented standard operating procedures that allow only authorised personnel access to our servers, and even that is on a strict “need to know” basis.

Q: What is the information you will collect from purchasers?

A: We collect the minimum information required to process an order and to ensure it reaches its destination in order. The information we collect is: Name; Address; Telephone number; Email address; Purchasing details; and Credit Card details.

Q: Will you be spamming me with unwanted ads from the information you collected?

A: Periodically, we have promotional messages that we think are of interest to our customers. But if you decide that you do not want to receive them or wish to stop receiving them, you can easily “unsubscribe” from the mailing list as per the instructions in the messages. Do note, however, that if you agree to receive such messages from us, you will have consented to our sharing your name and email address to third parties.

Q: What are cookies and does your website use them? 

A: Yes, we use cookies, but it is still up to you to allow their use. Cookies store small amounts of data on your computer when you visit our website. They help us know which features you like best so that we can customise our content according to your preferences for your future visits. 

Q: Can I decline the use of cookies? What happens then?

A: Yes, you can, by modifying your browser settings. However, if you disable cookies, main functionalities like account login and checkout will not work.

Q: Will you share my information with other parties?

A: Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom they engage to perform services related to our website or the operation of our business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfilment and shipping, marketing and promotional material distribution, site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions.

Our delivery service providers have been advised not to use your personal information for any purpose other than making the delivery. However, if we or some of our assets were to be sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.

Further, in the rare event that a government or law enforcement agency has cause to demand your personal information and we are required by law to provide it, we would have to cooperate with such agencies.

We also reserve the right to use personally identifiable information in special circumstances where it is necessary to enforce any of the terms of this agreement.

Q: What about the privacy policy of other websites that you have linked in yours? 

A: This Privacy Policy only applies to our website. Our website may include links to the websites of our business partners, vendors and advertisers, which are outside of our control. Please note that these websites may operate differently in terms of privacy protection. Remember to consult that website's own privacy policy as once you are outside our website, any information you submit is no longer in our control.

Q: Is your privacy policy permanent?

A: From time to time we may modify or amend our privacy policy to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be conveyed here, so please check back on occasion. We also may post a notice on our website or send an email describing the changes.

By communicating and using services, purchasing products or by virtue of your engagement with HWGE, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by HWGE as described in this Notice. 

In the event of any conflict between the English and other language versions, the English version shall prevail.