Shipping & Return Policy
1. Order
Order acceptance and
completion will only be deemed complete upon HWGE issuing a confirmation order
via email to the Consumer. HWGE shall be entitled to refuse or cancel any order
without giving any reasons to the Consumer prior to issuing the order
confirmation, if in the event that any doubt occurs.
There are cases when an order cannot be processed due to various reasons. The Company reserves the right to refuse or cancel any order for any reason at any time. The Company shall request the Consumer to provide additional verification or information, including but not limited to their phone number and address before proceeding further.
2.
Shipping Options, Customs Tax and Duties
Order will be shipped based on the shipping method you have chosen when you
placed your order. You agree to be responsible for any and all taxes, customs
or duties charged as a result of your purchase. You further agree that the
Company is not liable for, nor will refund any such charges or refund the cost
of any products withheld by any Customs department. You are solely responsible
for complying with your country’s importation laws pertaining to purchases made
from this Site.
You also agree that the
information pertaining to freight and shipping as well as customs tax and
duties provided by the Company through the Site is for reference only, is
subject to change(s) and may not be the most updated version. Always check and
confirm the latest information about your country’s Customs or any other
appropriate channel for the latest and most accurate tax and duty information.
3.
Shipping Turnaround
When you place an order, we will estimate delivery dates for you based on the
availability of your items and the shipping options you choose. Please take
note that the shipping turnaround times are only estimates, and that it is done
from the date we ship your order and not the date we receive your order.
4.
Return Policy
We do not accept returns based on change of mind, dislike of flavour or any
other reasons. However, in the unlikely event that your order is damaged during
transit, please contact us and we will discuss other available options.
Examples of damaged items are broken glass, cracked plastic bottles, safety
seal removed or torn off, and bottles leaking. Please contact us via email or
telephone within 3 days from the date you received your package. We can track
the date you received your order, and any contact after 3 days will not be
entertained. Please provide photos and describe the damage in your
email. Dented bottles or packages are most often not considered damaged
goods because this does not affect the safety or potency of the product inside.
The following guidelines apply for exchanges or returns:-
●
Delivery or shipping fees are not
refundable for returns and exchanges.
●
Discounted or special-priced item(s) are
final and are not eligible for exchange.
●
For incorrect item(s), we will deliver the
correct item(s) to you after we have received the incorrect item(s). This is
subject to stock availability.
●
We will refund the value of the item in
14-days if the replacement item is out-of-stock. This is the time frame
required for us, our payment gateway provider (RazerPay) or bank to process the
refund request.
●
The refund will be transferred directly to
the payment method used.
We regret that we cannot be responsible for the loss or damage of the item(s)
sent back to us for exchange. Please pack the item properly to ensure that it
does not get damaged in transit and send it by any registered courier service.
We strongly advise you to get a proof of delivery from your postal / courier
service so that the parcel can be traced. We will not be responsible if your shipment
is lost during the return transit.
By purchasing through this website, you acknowledge that you have understood
and accepted the terms and conditions mentioned here.
Contact Us
For any enquiries, please contact us at support@noblegarden.shop
In the event of any conflict between the
English and other language versions, the English version shall prevail.